Company presentation

Identification

Name: Portugal EV Tours

Address (head office): Rua da Sobreira, nº 132, 5130-026 Castanheiro do Sul

NIF: 514773162

Corporate Name: Portugal EV Tours, Unipessoal LDA

RNAAT 562/2018

Short description

Recognizing the COVID-19 disease, a result of the Sars-Cov-2 virus pandemic, which totally affected the activity of the company Portugal EV Tours, as a tourist activity company dedicated 100% to the reception of international travelers to Porto and North, was created the following protocol in order to meet the necessary conditions to adapt the business to the new reality and comply with all the necessary requirements for the performance of the activity, respecting the indications of the General Directorate of Health and in particular of Turismo de Portugal, an organization that, through the Clean & Safe seal, provides companies in the tourism sector with the necessary certification that guarantees customer and market confidence in complying with safety and hygiene measures.

Since the company Portugal EV Tours does not have traditional physical establishments, and whose only face-to-face contact with customers is in our vehicles, the following Prevention Procedure & Contingency Plan was adopted: 1.1.1 Signage and Information

1. PREVENTION PROCEDURES

The Internal protocol is available for consultation and can be requested from any employee or alternatively viewed on our website at: www.portugalevtours.com

The vehicle has visible information at the access points and inside the space, indicating the code of conduct and access rules according to its capacity:

Informative poster on access to the maximum capacity of customers inside the vehicles.

Informative poster with the code of conduct inside the vehicles in English and Portuguese

Mandatory use of mask

Hand disinfection at the entrance with alcohol-gel solution provided.

Fulfillment of free places. Unavailable places will be properly identified.

Hygiene plan

1.1.2

It is mandatory to wear a mask by all employees and customers.

The entry of customers must be in an orderly manner. One customer at a time enters the vehicle and the next one can only enter when the previous one is already seated.

The guide or driver must provide each customer with an alcohol gel solution to disinfect their hands and forearms before each entry into the vehicle.

Customers are not allowed to exchange seats. They must always sit in the place chosen at the beginning of the tour.

Vehicle surfaces most susceptible to touch are sanitized with a suitable disinfectant solution. This solution is a powerful disinfectant, germicidal, virucidal and fungicidal agent, which acts as a bacteriostatic and bactericidal. It quickly and effectively destroys microorganisms of strains Escherichia coli, Staphylococcus aureus, Hyperacide corynebacterien, Bacillus subtilis, Streptococcus faecalis, Sarcina critical, Dyspepsie coli, Aerobacter aerogenes, Pseudomonas aeruginosa, Candida albicans, Legionella pneumophila, etc.

Protects and controls a wide spectrum of Gram-positive and Gram-negative bacteria and some diseases such as: SARS-CoV-2 virus, SARS-CoV, “esperanza” influenza virus, H1N1, herpes, adenovirus type 2, etc.

Vehicles must be sanitized by each guide or driver at the beginning of the day, before picking up customers, in the middle of the day during the tour break and at the end of the day before parking and immobilizing the vehicle. The surfaces most likely to touch the steering wheel, interior and exterior handles of all doors, seat belts, windows, headrests, all dashboard buttons (eg radio, air conditioning buttons, of air, window opening, glass etc). Each vehicle has paper towels and a disinfectant solution for cleaning surfaces. It is allowed to spray the upholstery in small quantities, leaving the doors open for 10/15 minutes after the act to facilitate drying. The use of cloths is strictly prohibited.

In vehicles, natural ventilation (open windows) or alternatively mechanical air (air conditioning, only in extraction mode, never in recirculation) should be preferred.

At the end of the day, a mop with the disinfection solution provided by the company must be passed on the floor of all vehicles. Wet cleaning is preferred over dry cleaning.

Preference is given to the contactless payment method, in the event that the device or the customer's card does not have this functionality, it must be the customer himself to insert the card into the slot. The device must be sanitized with alcohol gel solution after each use.

The cleaning record of the different spaces must be made.

 1.1.3 Sanitation equipment

Sprayers with non-harmful and non-corrosive vehicle disinfection solution;

Paper towels for cleaning of vehicles;

Each customer is provided with a Personal Protective Equipment (PPE) kit consisting of:

• Two disposable surgical masks;

• A pair of latex gloves;

• Alcohol gel in an individual 30ml bottle;

• Surgical mask retainer support.

1.2 FOR EMPLOYEES

1.2.1 Training

All Employees received information and/or specific training on:

Internal protocol concerning the COVID-19 coronavirus outbreak.

How to comply with basic infection prevention and control precautions regarding the COVID-19 coronavirus outbreak, including procedures:

Hand hygiene: wash hands frequently with soap and water for at least 20 seconds or use hand sanitizer that contains at least 70% alcohol, covering all surfaces of the hands and rubbing them until dry.

Respiratory etiquette: cough or sneeze into the flexed forearm or use a tissue, which should then be immediately thrown away; always wash your hands after coughing or sneezing and after blowing your nose; avoid touching eyes, nose and mouth with hands.

Social conduct: change the frequency and form of contact between workers and between them and customers, avoiding (when possible) close contact, handshakes, kisses, shared work stations, face-to-face meetings and sharing of food, utensils, cups and towels.

How to comply with the guidelines of the Directorate-General for Health and mentioned in the Internal Protocol for cleaning surfaces.

1.2.2 Equipment - Personal Protection

Mandatory use of a certified and reusable Washable Mask, or, alternatively, a disposable surgical mask providing protection equivalent to FFP2, KN95 or higher.

1.2.3 Conduct

How to act towards clients and colleagues, forms of presentation/fulfillment:

• Keep the distance between employees and customers, avoid physical contact including handshakes.

• Keep your hair tied up.

• The excessive use of personal adornments (bracelets, wires, rings, etc.) is not recommended.

• Know well the products to be used (detergents and disinfectants), the precautions to be taken with their handling, dilution and application in safety conditions, how to protect yourself during the cleaning procedures of the spaces and how to guarantee good ventilation during the cleaning and disinfection.

1.3 FOR CUSTOMERS

1.3.1 Personal protective equipment

Requirement of personal protective equipment for access to vehicles (mask) – Individual PPE kit provided.

1.3.2 Conduct

The maximum number of space capacity must be respected

They must respect the safety distances mentioned in this protocol (2 meters)

They must sanitize their hands with an alcohol-based hand rub at the entrance.

Customers are not allowed to exchange seats. They must always sit in the place chosen at the beginning of the tour.

1.4 FOR THE ORGANIZATION

Maintaining a social safety distance of 2 meters between customers and employees, within the premises, in accordance with the recommendations of the Directorate-General for Health.

The distribution of information, within the scope of the activity, preferably in digital/online support.

Compliance with internal hygiene and safety protocols by the partners involved in the programs sold by the Travel Agency.

2. PROCEDURES IN CASE OF SUSPECTED INFECTION

2.1 ACTION PLAN

In the course of a service provided in a vehicle, the responsible employee, in the event of an easily identifiable suspected case with symptoms of shortness of breath or persistent cough, should contact the National Health Service on 808 24 24 24. If weather conditions allow you to drive customers outside the vehicle with the appropriate safety distance.

After identifying the suspect and making contact with the SNS, the instructions of this entity must be followed.

Returning to the interior of the vehicle is only permitted if the SNS so decides.

If the employee responsible is the suspected case identifiable with the symptoms mentioned above, he will immediately cease direct contact with customers, isolating himself in the vehicle. The employee will be responsible for reporting the suspicion and Portugal EV Tours will provide alternative transport to customers.