TERMS AND CONDITIONS
By booking an experience, customers acknowledge and agree to the following:
- All Experiences have a 2 person minimum booking.
- Discounts are applicable when booking for 4 or 5 persons.
- Full payment for the Experiences is requested when making the reservation.
- The Experiences must be booked with at least 48h in advance.
- Some of the options might not be available if the number of participants required is not achieved OR if the reservation is not done with the necessary advance time.
- For more information, please check the options within the Experience you have chosen.
Exclusivity of the vehicle and Experience
- Our vehicle supports up to 5 passengers plus the driver / Experience guide.
- Unless you choose the exclusivity option, the Experience may be shared with other costumers, if the same Experience is booked at the same date.
- Exclusivity option: The price of the full vehicle will be applied.
- Up to 4 years old – Free.
- Age appropriate seats are provided. Please mention the age of the child when booking.
Included in the Experiences:
- Pickup at the accommodation site in Porto, Vila Nova de Gaia (VNG) or Douro;
- Return journey:
- Entrances on the visiting locations included in the Experiences;
- Activities included in the Experiences (tastings, etc.);
- Lunch for the all-day Experiences, along with other meals and scheduled stops.
- Complementary Services.
Not included in the Experiences:
- Lunch for the half day Experiences;
- Personal expenses;
- Other expenses not mentioned in the Experiences.
- The Experiences are performed by a driver / guide fluent in Portuguese, English, French and Spanish.
- Please mention your language of choice when booking the Experience.
- In case of shared Experience, the language of reference will be English.
Cancellation and Refund
- If an Experience is cancelled by Portugal EV Tours, we will issue a full refund or schedule new booking.
- If a cancellation or no show happens within the 48h of the scheduled Experience, 100% of the Experience value is due as compensation.
- If a booking is cancelled more than 48h prior to the Experience, Portugal EV Tours will issue a full refund or schedule new booking.
- Once the tour is over, no refunds will be issued, unless Portugal EV Tours is responsible for any unforeseen situation.
Right of Admission
- Portugal EV Tours has the right to refuse boarding of passengers that are notoriously intoxicated, inebriated or under the effect of psychoactive substances, or that represent a risk to other passengers, the driver or the vehicle.
- In those situations, no refunds will be issued.
- We are aware that our Experiences focus on wine tastings and gastronomy. We recommend that you drink responsibly to fully enjoy the experience we provide.
Insurance: Damages and Injuries
- The Experiences are insured for damages and injuries our clients may sustain, as legally required.
- Damages to our vehicle caused by our clients (accidental, improper use, negligence) are the clients’ responsibility and Portugal EV Tours is entitled to fair compensation to repair the damage.