Terms and Conditions

TERMS AND CONDITIONS

 

By booking an experience, customers acknowledge and agree to the following:

 

Bookings

  • All Experiences have a 2 person minimum booking.
  • Discounts are applicable when booking for 4 or 5 persons.
  • Full payment for the Experiences is requested when making the reservation.
  • The Experiences must be booked with at least 48h in advance.
    • Some of the options might not be available if the number of participants required is not achieved OR if the reservation is not done with the necessary advance time.
    • For more information, please check the options within the Experience you have chosen.

 

Exclusivity of the vehicle and Experience

  • Our vehicle supports up to 5 passengers plus the driver / Experience guide.
  • Unless you choose the exclusivity option, the Experience may be shared with other costumers, if the same Experience is booked at the same date.
  • Exclusivity option: The price of the full vehicle will be applied.

 

Children

  • Up to 4 years old – Free.
  • Age appropriate seats are provided. Please mention the age of the child when booking.

 

Included in the Experiences:

  • Pickup at the accommodation site in Porto, Vila Nova de Gaia (VNG) or Douro;
  • Return journey:
  • Entrances on the visiting locations included in the Experiences;
  • Activities included in the Experiences (tastings, etc.);
  • Lunch for the all-day Experiences, along with other meals and scheduled stops.
  • Complementary Services.

 

Not included in the Experiences:

  • Lunch for the half day Experiences;
  • Personal expenses;
  • Other expenses not mentioned in the Experiences.

 

Language

  • The Experiences are performed by a driver / guide fluent in Portuguese, English, French and Spanish.
    • Please mention your language of choice when booking the Experience.
  • In case of shared Experience, the language of reference will be English.

 

Cancellation and Refund

  • If an Experience is cancelled by Portugal EV Tours, we will issue a full refund or schedule new booking.
  • If a cancellation or no show happens within the 48h of the scheduled Experience, 100% of the Experience value is due as compensation.
  • If a booking is cancelled more than 48h prior to the Experience, Portugal EV Tours will issue a full refund or schedule new booking.
  • Once the tour is over, no refunds will be issued, unless Portugal EV Tours is responsible for any unforeseen situation.

Right of Admission

  • Portugal EV Tours has the right to refuse boarding of passengers that are notoriously intoxicated, inebriated or under the effect of psychoactive substances, or that represent a risk to other passengers, the driver or the vehicle.
    • In those situations, no refunds will be issued.
  • We are aware that our Experiences focus on wine tastings and gastronomy. We recommend that you drink responsibly to fully enjoy the experience we provide.

 

Insurance: Damages and Injuries

  • The Experiences are insured for damages and injuries our clients may sustain, as legally required.
  • Damages to our vehicle caused by our clients (accidental, improper use, negligence) are the clients’ responsibility and Portugal EV Tours is entitled to fair compensation to repair the damage.