Yearly Archives - 2020

Clean & Safe

As we slowly recover from the pandemic and travel bans are lifted across the world, it is important to understand some of the measures that were put in place for the safety of customers and visitors, as well as tour operators.

Towards that end, Turismo de Portugal and the World Travel & Tourism Council (WTTC) have developed stamps to recognize companies that are adhering to the best practices and promoting health safety for their respective activities.

Turismo de Portugal has issued the “Clean & Safe” recognition, whereas WTTC has the “Safe Travels” stamp. Portugal EV Tours has gone above and beyond the recommended courses of action determined by these organizations, thereby earning both approvals. What can you expect from Portugal EV Tours moving forward?

  • New visit and transportation protocols;
  • Emergency protocols in case of suspect cases;
  • PPE (disposable masks, rubber gloves and alcohol gel) provided during the tours;
  • Daily disinfection of the surfaces of our vehicles;
  • Reduction of the number of on-site participants to allow for social distancing;
  • Preference for outdoor activities, whenever possible.

Safety and prevention are ongoing processes and may be adjusted as new information is made available.

Portugal EV Tours operates from the beginning with small groups – that has always been our motto. We look forward to seeing once again!

Don’t forget to follow our latest adventures on Instagram and Facebook!

New ways to visit the Douro Valley & More!

For our Instagram followers, when we said we had plans for the Douro Valley, we meant it! And if you are not following us there, what are you waiting for? Look for @portugalevtours on Instagram, or you can find us here.

 

Today’s news is a doubleheader, therefore we have two major announcements:

 

Number one: We are debuting Vouchers for our trips!

As times are uncertain and it is still unclear when we will be able to resume our trips, we are announcing the voucher option for our best-selling experiences:

  • Douro Valley
  • Douro Valley – Wine and Stars
  • Wine, Cheese, and Animals – Serra da Estrela

You can buy it now, and you will have two years to redeem the voucher – or get a full refund. You will have the option to enjoy – or gift – these experiences, for a discount price.

 

Number two: Free online experiences through zoom!

We know that you are craving going out and traveling. Perhaps coming to the Douro Valley was already a part of your plans. With our interactive Douro Valley experience, you can have a 1h master class about Port Wine and discuss some other particularities about the region, the wine, food pairing, you name it!

These sessions are free and will happen on Mondays, Wednesdays, and Fridays, at 18h GMT (Lisbon time). Invite your friends and family, get a glass of wine ready, and let’s enjoy each other company!

Please refer to our other blog post for more instructions on how to request a zoom meeting!

 

More surprises are being prepared, so stay tuned!

Sérgio.

Online Zoom Experience – Instructions

The online experiences will happen every Monday, Wednesday and Friday at 18h00 / 6 PM GMT (Lisbon / London time zone) and will be performed in English.

 

Before joining:

  1. Ensure that you are comfortable;
  2. Grab a bottle of wine – Porto Wine or not – and have it next to you;
  3. One screen per household (phone / tablet / computer / TV);
  4. Make sure your internet connection is stable – a reliable connection is more important than a fast one.

 

How to join:

  1. Install the zoom app on your phone/tablet/computer;
  2. Choose your date (Monday, Wednesday or Friday);
  3. Send an email to info@portugalevtours.com requesting the access link to that session;
  4. When the time comes, log in using the provided link.
  5. More dates and schedules can be offered. Just make a request for it!
  6. Limited to 10 participants per session, to ensure a quality experience!

 

During the experience:

  1. I encourage you to keep your camera on, but the microphone muted;
  2. Interactions can be done by unmuting your microphone and asking questions directly, using the emojis, or even the chat.
  3. These rules and guidelines will be mentioned at the beginning of each session.

 

It’s simple and straightforward!

 

I hope to see you soon!

Sérgio.

coronavirus

Covid-19 & Cancellations policy update

In light of the recent outbreak of the new coronavirus – Covid-19 – we would first like to reassure all customers and travelers that Portugal, despite having 41 confirmed cases as of March 10th, is still one of the safest countries to visit.

We are currently monitoring the situation in Portugal and the World, and following the recommendations of the DGS – the Portuguese health organization responsible for monitoring the new coronavirus dynamics.

As of today, events that will gather more than 5000 persons on outdoor spaces, 1000 persons indoors or 150 persons in “hot zones” are postponed or canceled. However, both the DGS and Portugal’s Tourism Office see no reason to cancel day tours, experiences or excursions. Out of an abundance of caution, drastic measures are being taken by the government, municipalities and large companies, to prevent further infections and in an attempt to break the contagion chain.


Update 1 – March 11th

Covid-19 has been declared a pandemic by the World Health Organization (WHO). The pandemic status means that the mere strategy of containing the proliferation of the disease would no longer be enough. The classification means that a recurring transmission is taking place in different parts of the world and simultaneously. The Portuguese citizens who do not comply with the isolation requested by the Directorate-General for Health (DGS) to halt the transmission of the new coronavirus from China (Covid-19) risk incurring a crime of spreading the disease, whose prison sentence can be up to five years.

Taking into account the current situation, still of low risk in our country, and in accordance with our standard cancellation policy, since we have not yet received guidelines regarding the cessation of our activity, we appeal to the common sense of all, to adopt the proper preventive hygiene measures during our travels. If you do not feel comfortable traveling, please do not put at risk other passengers who may share the same tour.


We repeat the warnings and procedures put in place by the DGS:

  • Any person currently in Portugal and not feeling well should be proactive and remain isolated until properly tested;
  • Do not go to the hospital! If you are sick, you will increase the risk of contagion; if you are not, you are putting yourself at risk.
  • Call the SNS 24 number – +351 808 24 24 24 and report your symptoms if you suspect to be infected.
  • Masks are useless for the general public – currently, only doctors and nurses tending to the sick should wear them. Otherwise, they are worthless and can pose an even greater danger than not wearing them.
  • The best way to avoid the disease is to use proper hygiene – cough/sneeze to your elbow; use disposable tissues; wash hands regularly with soap and avoid touching your face; avoid touching doorknobs and railings; keep a 1-meter minimum distance from other persons.

 

Given the current situation and as cautionary measures:

  • Experiences outside of Portugal are canceled until further notice;
  • Transfers are still performed but only within Portugal or from Portugal to other destinations;
  • Experiences and Transfers to large events (such as the Fátima Apparitions) are canceled.

 

Lastly, as the situation develops, we would like to update our cancellation policy:

Any cancellation due to the new coronavirus – either directly or indirectly, is eligible for a full refund.

These situations include, but are not limited to:

  • Becoming infected or quarantined;
  • Not allowed traveling for medical reasons;
  • Border closure.

For the first two cases, a medical statement is required to issue a refund.

Otherwise, the standard cancellation policy will apply. Cancellations:

  • More than 7 days before the experience begins – full refund;
  • Within 7 days of the day of the experience – 30% value will no longer be refunded – cancellation fee;
  • The day of the experience or no-show – the total amount of the experience is due.

This post will be updated as new information becomes available.

 

We wish all the travelers safe trips and we hope to have you soon and in good health!